Roll-off dispatch software for swaps, pickups, drivers, and billing

Roll-off dispatch moves fast: deliveries, swaps, pickups, removals, relocation requests, disposal trips, weight tickets, overages, blocked access, and customer updates all need to stay in sync.

Order request

Client
Harbor Roofing
30yd Roll-off · Delivery
Details
745 Secaucus Rd
Jersey City, NJ 07307
Thu, Oct 29 · 7–9 AM
Submitted by Haul-E
Truck 12 · Luis M.

1. 7:30 AM

   • Delivery · 20yd
   • 1514 Kennedy Blvd
   • Union City, NJ 07087
   • Completed

2. 9:10 AM

   • Swap · 30yd
   • 745 Secaucus Rd
   • Jersey City, NJ 07307
   • Completed

3. 10:40 AM

   • Dump & Return · 40yd
   • 1718 Willow Ave
   • Weehawken, NJ 07086
   • In Progress

TrashLab connects roll-off dispatch to customer accounts, container tracking, driver proof, billing, and portal workflows so every job can move from request to route to invoice without duplicate entry.

• Dispatch deliveries, swaps, pickups, removals, relocations, and extra trips
• Connect drivers, container status, customer requests, disposal, and billing
• Capture proof, photos, weights, overages, and blocked-access reasons from the field

Roll-off dispatch fails when container truth is separate

A dispatch board that does not know container status, rental days, customer history, driver proof, or invoice context leaves the office reconstructing the day after the work is done. Roll-off dispatch needs the job, box, site, driver, and billing record to move together.

• Dispatchers cannot see container availability, yard status, rental days, and job status in one workflow.
• Drivers get site notes, placement instructions, and same-day changes through side channels.
• Customers call for ETA, swap, pickup, or extension updates that CSRs cannot answer cleanly.
• Overage, disposal, blocked access, and extra-trip charges get missed after the route.
• Container utilization is hard to manage because status and billing are disconnected.
• Reports on driver performance, sales conversion, and aging containers require manual exports.

Roll-off dispatch capabilities buyers expect

Competitor pages emphasize online booking, driver assignment, status updates, live maps, photos, weights, and extra charges. TrashLab ties those dispatch events to CRM and billing.

Roll-off job types

Schedule deliveries, swaps, pickups, removals, relocations, live loads, extra trips, and service calls.

Container-aware dispatch

See container size, ID, status, location, rental days, customer site, and availability before assigning work.

Driver execution

Send route sequence, job notes, placement instructions, disposal location, and customer context to the driver app.

Proof and exceptions

Capture photos, timestamps, blocked access, contamination, overweight, disposal details, and completion status.

Customer updates

Keep customer service and portal workflows aware of ETA, status, completed work, and exceptions.

Billing handoff

Send rental days, overages, disposal, extra trips, and exception proof into invoice review.

Roll-off dispatch from order to invoice

TrashLab keeps dispatch decisions connected to customer promises, field execution, and revenue capture.

Step 1

Book the job

Capture the customer, site, container, material, date, pricing, and service instructions.

• Check service area, customer status, pricing, and container availability
• Create delivery, swap, pickup, removal, or relocation work
• Attach portal requests, texts, and calls to the job record

Step 2

Run the board

Assign work with driver, truck, container, disposal, and timing context.

• Sequence jobs by route, geography, priority, and service window
• Send notes and placement instructions to the driver app
• Track completion, skipped jobs, blocked access, and same-day changes

Step 3

Close the job

Turn field activity into billing and reporting without a second investigation.

• Capture photos, weights, disposal, overage, and exception details
• Update container status and rental-day tracking
• Review invoice-ready charges with proof attached

Roll-off dispatch software checklist

Use this checklist when evaluating software for roll-off dumpster dispatch and scheduling.

• Supports delivery, swap, pickup, removal, relocation, live load, and extra-trip workflows.
• Connects jobs to customer, site, container, driver, disposal, proof, invoice, and payment records.
• Tracks container size, ID, status, location, yard status, rental days, and customer history.
• Captures driver photos, timestamps, weights, disposal, contamination, and blocked access.
• Keeps customer service and portal workflows updated with dispatch status.
• Turns overages, extra trips, rental extensions, and disposal into invoice-ready records.
• Reports on driver performance, container aging, job profitability, and missed charges.
• Scales dispatch views with filters instead of loading every historical job in the browser.