Hauler software built around waste operations

Hauler software only works for waste companies when it understands the full operating day: customer requests, recurring service, route capacity, driver assignments, container movement, disposal details, proof of service, invoice review, and payments.

Invoice #1057 - Harbor Roofing

• 30 Yard Roll-off · Haul Fee
  $425.00
• Weight Overage
  1.84t over the 2t limit at $68/t
  $125.12
• Extra Rental Day
  2 days past the 7-day allowance
  $20.00
• Fuel Surcharge
  8% of haul
  $34.00

Total $604.12
Open · Due Nov 28

TrashLab gives waste, trash, roll-off, residential, commercial, and mixed haulers one connected platform so dispatch, drivers, CSRs, billing, and owners work from the same source of truth.

• One operating system for waste, trash, roll-off, residential, and commercial haulers
• Dispatch, routing, CRM, driver proof, billing, payments, and reporting stay connected
• Built to replace whiteboards, paper route sheets, and duplicate accounting entry

Generic hauler tools miss the waste-specific handoffs

Many tools can assign a driver or record a customer. Waste hauling software has to do more: track service sites, route density, containers, recurring service, disposal outcomes, blocked access, contamination, overweight loads, rental days, and customer-specific billing rules without forcing the office to reconcile everything after the route is done.

• Dispatch sees jobs, but billing cannot see the field proof needed to invoice accurately.
• Customer notes, site access rules, and service history live outside the route workflow.
• Drivers send completion photos and exceptions through texts that never become structured records.
• Recurring service changes are made in one place and missed by dispatch, billing, or customer service.
• Owners cannot compare route performance, AR, missed charges, complaints, and container utilization from one view.
• Accounting cleanup takes extra time because operational truth is scattered across multiple systems.

What strong hauler software should cover

The best hauler software connects every workflow that affects service quality and revenue capture. Point solutions can help one team, but haulers get leverage when the same job record moves from request to route to invoice.

• Dispatch board

  Schedule recurring routes and one-off work with driver, truck, customer, site, service-window, and pricing context visible.

• Route management

  Plan routes, rebalance the day, track live progress, manage missed stops, and keep CSRs informed without interrupting dispatch.

• Driver app

  Send stop instructions to drivers and capture photos, timestamps, disposal notes, blocked access, and exception reasons.

• CRM and customer portal

  Keep contacts, sites, quotes, service history, payments, statements, and portal requests attached to the customer record.

• Billing capture

  Turn completed service, extras, rental days, disposal, overages, and missed-service decisions into invoice-ready records.

• Management reporting

  Report on route profitability, revenue leakage, AR aging, service quality, driver productivity, and customer account health.

How TrashLab keeps hauler work connected

TrashLab is designed so the same operational record follows the work through intake, dispatch, route execution, billing, and reporting.

Step 1

Capture the request

Create jobs, quotes, service changes, or customer follow-ups with account context already attached.

• Look up customer, site, pricing, balance, and service history before scheduling
• Turn phone, text, portal, and web requests into dispatchable work
• Keep notes and commitments visible to dispatch, CSRs, and billing

Step 2

Run the service day

Dispatchers and drivers work from one current plan instead of separate boards, texts, and paper sheets.

• Assign route work by driver, truck, site, priority, and service window
• Capture completion, photos, exceptions, and disposal details in the field
• Give CSRs route status and service history without calling dispatch

Step 3

Close out cleanly

Completed work becomes billing, accounting, and owner reporting without rebuilding the day manually.

• Review billable extras and exceptions with proof attached
• Send invoices, collect payments, and sync accounting-ready records
• Analyze missed charges, route profitability, AR, and service quality

Hauler software evaluation checklist

Use this list when comparing hauler software for waste, trash, roll-off, residential, commercial, or mixed operations.

• Supports dispatch, routing, CRM, billing, customer portal, driver app, and reporting in one workflow.
• Handles recurring service, one-off jobs, roll-off work, commercial accounts, and residential routes.
• Captures proof of service, photos, blocked access, contamination, overages, disposal, and missed stops.
• Keeps customer contacts, service sites, balances, notes, quotes, and history searchable at scale.
• Turns completed route work into invoice review without duplicate entry.
• Connects payments and accounting while preserving waste-specific operational detail.
• Uses backend filtering and fast search for large customer, route, invoice, and service histories.
• Includes migration and onboarding support for customer, pricing, container, and route data.

Frequently Asked Questions

• What is hauler software?

• Is hauler software different from generic field service software?

• Can TrashLab support roll-off and recurring routes together?

• Does hauler software connect to accounting?

• Who should use TrashLab hauler software?